SHIPPING & RETURNS

Shipping and Return

 

How long does shipping take?

Standard shipping typically takes between 2-5 working days. Express shipping ensures delivery in 1-2 working days

 

Where is my package?

Once your order is shipped we will email you a tracking number to track your package. In the same email, you will find a link to the invoice.

 

I was not home when UPS tried to deliver my package?

UPS will make 3 attempts to deliver a package before taking it to a pickup location.

 

Does UPS need a signature?

Yes. UPS does require a signature. Why? Because we want to make sure your product ends up in your hands and not your neighbours. So please remember to ship to a daytime address as your products are normally delivered in the daytime.

 

My package is stuck at UPS, what to do?

 

PLEASE CONTACT OUR CUSTOMER SUPPORT TO FOLLOW UP

 

Shipment damaged or lost?

An investigation will be initiated with UPS, and it can take up to 10 working days before the investigation is complete. If a new product needs to be shipped it will not be done until after the investigation is complete.

 

PLEASE CONTACT OUR CUSTOMER SUPPORT TO FOLLOW UP

 

Which countries do you ship to?

We currently ship to the following countries: United States, Canada, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Ireland, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

 

Why can't I choose a different shipping company?

At this time, UPS is our chosen carrier.

 

Can I change my shipping address?

Unfortunately, you cannot change your shipping address after you submit your order. Orders are immediately sent to the fulfilment centre when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfilment warehouse and a credit will be made to your account.

 

PLEASE CONTACT OUR CUSTOMER SUPPORT TO FOLLOW UP

 

What if I change my mind?

If you have purchased your product online from the Soundbeam Website, you can return it for a refund within 30 days of receiving your product. Just submit our Online Order Return Form with all the needed information and we will get back to you as soon as possible.

 

CLICK HERE IN CASE YOU WOULD LIKE TO RETURN YOUR PRODUCT

 

What about product warranty?

If your product is broken (and is the fault of Soundbeam) outside the 30-day return window, but within its warranty limit you may be eligible for free repair.